Falcon has two stages of selection for the Human Resources and we select the best of the best. We make it our responsibility to have representatives who are comfortable with communications and can express themselves in an impressive manner. We have a process through which we make sure that even a fresher is given a platform based on his/her confidence and the spirit to succeed with the organization.

Our HR has been one of our major strengths and has helped us with our successful dealings with our clients. We do not close doors to anyone; we offer a world of opportunities, which helps them grow in their careers and reach to the top.

We have programs, which enables our HR to be pleasant and motivated for their workloads. Falcon believes in having a team spirit, which stands strong along with everyone. A Team and a Family, which grows with each coming day.

Falcon possesses, the skilled manpower and expertise to organize and manage huge inbound and outbound call center services. Our entire team of technical experts comprise of qualified, well versed and proficient call center agents who can handle massive volumes of day to day calls professionally.

All our technical staff has to go through an in-house training aimed at bringing customer satisfaction. It starts from greeting customers over the phone calls and later continuing with the answering services including calls pertaining to lead generation, collections, sales, customer care programs, follow up calls, verifications market research and surveys.

Falcon can be your one stop business process outsourcing outlet if you seek to satisfy all your customer services, help desk functions, campaigns for email marketing, data entry, broadcasting, back office, website promotion, customer support, outbound telemarketing calls and more. Whatever may be your need for call center outsourcing, make Falcon as your choice to experience the best Business Process Outsourcing services like never before.